Sunday, 5 July 2015

Guide to Internal Auditing : WeMark India

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Every organization must opt for internal audit process with top management as part of an effective internal audit program. The audit process includes strategic planning, the establishment of policies and objectives, ensuring effective communication and ensures resource availability and management. The auditing management or directors are responsible to keep tabs on each management activity as a normal organizational process. In nutshell,  it becomes much easier to focus on determining whether the result of their activities and efforts are satisfactory.

Internal Audit Process
When undertaking the internal audit of top management, the auditor should collect and corroborate evidence of top management's commitment from the quality management system. The auditor should try to learn how the quality manual addresses management commitment issues and question about tasks they have accomplished; then, the auditor need to find solid, and justifiable evidence that proves it's actually being done. Such internal audit method applies to management as well as the production machinist, along with all other departments of an organization.
If the standard document procedures, policies and objectives are used as audit inputs, then the evidence sampled and the interview statements made by top management will be presented. If the input does not match with the expected output, then the auditor mention misalignment in the input and output as a non-conformance whilst providing an audit trail to the supporting evidence.

Learn About Final Reporting
Auditors are supposed to prepare the internal audit report in an appropriate manner for effective presentation. It is important to present the executive summary of the audit report directly to the top management and other related parties within the organization. The executive summary must highlight positive and negative findings to facilitate improvement. WeMark is a renowned internal audit organizer that can help in streamlining your business operations. 

Saturday, 16 May 2015

Why Customer Satisfaction Survey is Important?

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WeMark India
Sometimes companies develop a wrong notion that customers depend on them, this leads them to neglect the importance of customer satisfaction and eventually such companies start losing their credibility and reputation.

In a competitive marketplace where businesses compete for customers; customer satisfaction is seen as a key differentiator. Businesses that succeed in these cut-throat environments are the ones that make customer satisfaction a key element of their business strategy.

The high level of customer satisfaction has a positive effect on the overall profitability of a company. If customers are satisfied with a company or service they are likely to share their experience with other people, encouraging them to get associated with that particular company. Similarly dissatisfied customers are likely to tell another ten people of their unfortunate experience and with social media readily available for consumers to tell their story to all those who have access to internet.


Successful business owners and managers quickly realize that keeping customers costs less than finding new ones. If certain practices drive customers away, a business repeatedly spends time and money on advertising and other efforts to recruit more. These business owners know that weaknesses in the production or delivery of goods lead to distressed customers, so they use online surveys to collect feedback. Customer satisfaction surveys can become imperative tools for improving your business and ensuring your customers is happy and loyal. At WeMark India, we provide the service of customer satisfaction surveys to ensure that you know your weak points and efficiently work on them to keep the customers happy and retain them.

Monday, 30 March 2015

“Analytics” to improved performance


Are your employees truly, dedicatedly working towards providing best level of service to the customers? Did you ever try to evaluate at which points they excel and where they lag behind? If not, then it’s time to initiate the process to assess customer satisfaction that would eventually give a deeper insight into consumer repurchase intentions and loyalty. “WeMark India” is your true support in evaluating it.
Our process of mystery shopping is followed by creation of a fully fledged analysis report based on the surveys conducted as well as the experience capped. This is efficient way of improving the services as well as meeting the standards that the present day customers are seeking form the industry that you deal in.
The evaluation of staff helps in becoming aware of the employees who are performing excellently as well as those who still lack the capability. This way, the star performers could be rewarded while training could be provided wherever the employees lack so as to achieve utmost level of service.
“Customer service” is a big factor that contributes towards influencing a company’s or brand’s sales. The front office staff or the service providers have to be very efficient in coordinating with the customers to ensure that they leave with the thought to return back. This not only ensures gratification of the customers but also makes way for word of mouth publicity. Believe it or not, a happy customer has the tendency to praise you and your services among the peers, fetching you increased footfall.


Avail the Mystery shopping Services by “WeMark India” and analyze the level of customer service being provided by your staff. 

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